Frequently Asked Questions

When will my order arrive?
We endeavour to ship all orders within 48 working hours of them being placed and most orders arrive within 2-5 days. However during peak times please allow up to 7 working days for your order to be delivered.

I dont to pay postage can I collect my order?
Yes you are welcome to collect your order from our premises in Mansfield Nottinghamshire, our full address is 34 Bancroft Lane, Mansfield Nottinghamshire, NG18 5LQ. If you are collecting your order please select the free collection option at checkout.

Do you ship outside of the UK?
Yes International shipping is available, most orders arrive within 7-10 days however please allow from 14-21 days for International orders to arrive.

What will happen if I am not in to accept delivery?
If you are unable to accept delivery a calling card will be put through your letterbox. You can then contact your local sorting office/ courier collection point to arrange redelivery or collection.

Is an invoice included with my order?
We do not include an invoice with any orders as some are for gifts. We may from time to time include promotional material such as leaflets.

When is the deadline for Christmas delivery?
The final date to order for Christmas delivery 2017 is Tuesday 18th December 2018.
All items ordered after this date will be dispatched during or after the Christmas break but may not arrive until after the 25th December.

Will all of my items arrive together?
Usually yes, however, some items are sent separately as they are made in different areas of our production facility and cannot be shipped together.

How can I contact you?
Please email us at info@officialpersonalisedgifts.co.uk or telephone 01623 651013 during standard office hours.